Learn how to better express your ideas in meetings. Build stronger relationships with clients and colleagues. Produce more effective written correspondence. Improve your career prospects.

The Public Sector Online - Skillmax Program is free to NSW Government employees from non-English speaking backgrounds. The program aims to assist participants to develop their language skills so they can improve their career opportunities in the public sector.

The Public Sector Online - Skillmax Program is funded by the NSW State Government and offered by NSW AMES. The program is now being exclusively delivered online.

Course demonstrations are available.

Participants of the Public Sector Online - Skillmax Program can enrol in one of the following courses. You will need to reapply if you want to undertake a subsequent course.

• Customer service
  This course develops spoken communication skills for external client interactions. The three units focus on efficient service on the telephone, effective communication while multi-tasking at reception and dealing with customer complaints.
• Negotiating and problem solving
  Spoken skills for internal workplace communication are developed over three units in this online course. It focuses on strategies and language skills for negotiating and how to raise problems for discussion in meetings.
• Writing for work
  This course offers a range of activity types and explanations of formal and informal written correspondence for the workplace. The three units provide practice in writing notes, messages, memos, emails and letters.
• The grammar you need
  Effective written communication skills for workplace situations are developed over three units in this online course. Learn the grammar required to write emails, memos, accident and incident reports and company profiles.
• Jobseekers online
  Learn how to successfully apply for jobs and plan your career. This course consists of five units and covers the critical areas of working in Australia, résumés, job ads and letters, telephone skills, public sector applications and the interview.
• Pronunciation at work
  Develop the pronunciation skills you need to communicate clearly and effectively in the workplace. You will learn, understand and practise the sounds, linking, stress and intonation of English in the following contexts - preparing for an interview, having a job interview, talking to a new client, meeting with clients, meeting with colleagues and chatting at work.

To be eligible for the Public Sector Online - Skillmax Program you must:

• be from a non-English speaking background
• have an intermediate or advanced level of English
• currently work for the NSW public sector
• have written approval from your supervisor to enrol in online delivery

 If you are not working in the NSW public sector you may be eligible for the Skillmax Jobseekers Program.

Learn online anytime, anywhere. Study in a rich multimedia environment of sound, animation and interactive tasks. Watch, analyse and practise language used in real workplace contexts. Revise and repeat exercises as often as required. Receive feedback and ongoing assessment from experienced teachers.

Applications are taken year round.

Click here to download the Public Sector Online - Skillmax application form. Please ensure that you complete sections A and B (written assessment task) of the application form and that you obtain your supervisor’s approval.

To submit your application either:

• Scan and email to iconline@ames.edu.au, or
• Fax to (02) 9289 9130

For more information
View course demonstrations or contact the online learning teachers at NSW AMES via email iconline@ames.edu.au or phone (02) 9289 9133.