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Terms and Conditions

Course fees and refunds

Course fees are payable in advance. If you are unable to start your course you may receive a refund.

  • If you cancel three weeks or more before the course starts, we refund 100% of your fees. You must pay an administrative fee of $30.
  • If you cancel less than three weeks before the course starts, we refund 90% of your fees. You must pay an administrative fee of $30.
  • If you cancel after the course has started we do not refund your fees.

Complaints

If you have a problem with NSW AMES or want to make a complaint you can report it to your teacher or the Coordinator at your teaching centre. We will deal with your concerns promptly and confidentially. The NSW Department of Education & Training Complaints Handling Policy Guidelines are available online.

Recognition of Prior Learning (RPL)

RPL from previous training, work or life experience is available to all students. When you begin your studies we give you information about how to apply for RPL. As a Registered Training Organisation (RTO), NSW AMES recognises all equivalent qualifications issued by RTOs under the Australian Quality Training Framework.

Assessment

When you begin your studies with NSW AMES, we give you information about assessment and how we record and report your results. If you have any questions or concerns about assessment or want to make an appeal, first talk to your teacher. At the end of your course we give you a written record to show that you have successfully completed a module, course or qualification.